Description
We are seeking a proactive and skilled IT Support Administrator to manage and support our IT environment. The role encompasses the management of users, systems, and processes across a diverse range of platforms, multiple IDPs, and various SaaS services. The ideal candidate will thrive in a fast-paced environment, ensuring the smooth operation of our IT infrastructure while maintaining compliance with ISO27001 and SOC2 Type II standards.
Key Responsibilities:
User Support:
- Provide hands-on IT support to users across Israel and US offices, including manufacturing sites.
- Efficiently manage, prioritize, and resolve IT support tickets within SLA, delivering analytics on ticket trends and resolutions.
- Conduct user onboarding and offboarding, including temporary project hires.
Endpoint and Equipment Management:
- Set up, configure, and manage laptops (Mac, Windows, Linux) and other devices for new hires.
- Oversee asset management, ensuring accurate assignment and tracking of IT equipment.
- Manage storage inventory, including maintenance and optimization of hardware resources.
Cloud & SaaS Operations:
- Administer and manage permissions for SaaS services, including Office 365, Google Workspace, IDP, and Endpoint Management tools.
- Handle SaaS operations, including review of license assignments and permissions.
- Support the implementation of new software and SaaS platforms as required.
Facilities and Network Support:
- Support facility-related equipment, including networks and physical access control systems, printers, and meeting rooms, providing reliable services for offices and manufacturing facilities.
- Maintain the IT components of the manufacturing environment.
Requirements
Skills and Qualifications:
- Proven experience in IT support, preferably in a startup or fast-paced environment.
- Hands-on experience troubleshooting Windows, MacOS, and Linux endpoints
- Strong expertise in managing Azure AD, Office 365, Google Workspace.
- Familiarity with endpoint and network security tools, processes, and best practices.
- Experience managing IT systems and support tickets with SLA adherence.
- Analytical skills to generate insights and reports on tickets, projects, and system health.
- Strong organizational skills for managing assets, licenses, and equipment inventory.
- Hands-on experience with Meraki networks, access control systems, and facility IT equipment is advantageous.
- Ability to manage multiple projects, prioritize tasks, and adapt to rapid environmental changes.
- Exceptional communication skills.
- Detail-oriented with a proactive approach to identifying and solving problems.
